xpend

Data Deletion Instructions

At JustXpend, we respect your right to control your personal data

This page provides clear instructions on how to request the deletion of your account and personal information from our Crypto-Fiat Spending Assistant service.

⚠️ Important Notice

Account deletion is permanent and irreversible. Once your account is deleted, you will lose access to all your transaction history, saved preferences, and any remaining balance. Please ensure you have backed up any important information before proceeding.

What Data Will Be Deleted

When you request account deletion, we will remove the following information:

Personal Information

  • Full name and contact details
  • Phone number and WhatsApp data
  • BVN and identity verification data
  • Profile information and preferences

Financial Data

  • Bank account details
  • Cryptocurrency wallet addresses
  • Transaction history and records
  • Payment preferences and settings

Usage Data

  • Voice notes and message history
  • Exchange rate queries
  • Balance inquiries and logs
  • Service usage analytics

Account Data

  • Account credentials and tokens
  • Session data and cookies
  • Saved preferences and settings
  • Support ticket history

How to Request Data Deletion

Follow these steps to request the deletion of your account and personal data:

1. Prepare Your Request

Before submitting your deletion request, please:

  • Withdraw any remaining cryptocurrency balance
  • Complete any pending transactions
  • Download your transaction history if needed
  • Note down any important account information

2. Contact Our Privacy Team

Send an email to our dedicated privacy team with the following information:

  • Your full name as registered with Xpend
  • The phone number associated with your account
  • Your WhatsApp number (if different)
  • Reason for deletion (optional but helpful)
  • Confirmation that you understand the permanent nature of deletion

Email: privacy@justxpend.ai

3. Verification Process

For security purposes, we will verify your identity before processing the deletion:

  • We may ask for additional verification details
  • You may need to confirm your request via WhatsApp
  • We'll verify that all pending transactions are completed
  • We'll ensure your account balance is zero

4. Deletion Processing

Once verified, your deletion request will be processed:

  • Your account will be deactivated immediately
  • Personal data will be deleted within 30 days
  • You'll receive a confirmation email
  • Any remaining data will be permanently erased

📧 Email Template

You can use this template for your deletion request:

Subject: Account Deletion Request

Dear Privacy Team,

I am writing to request the permanent deletion of my Xpend account and all associated personal data.

Account Details:

  • Full Name: [Your Full Name]
  • Phone Number: [Your Phone Number]
  • WhatsApp Number: [Your WhatsApp Number]

I confirm that I understand this deletion is permanent and irreversible. I have withdrawn any remaining balance and completed all pending transactions.

Please process my deletion request and confirm once completed.

Thank you,
[Your Name]

Data Retention Exceptions

Due to legal and regulatory requirements, some data may be retained for longer periods:

Financial Records

Transaction records may be retained for up to 7 years to comply with financial regulations and tax requirements. This includes transaction amounts, dates, and recipient information.

Legal Requirements

If there are ongoing legal proceedings or investigations, we may be required to retain certain data until the matter is resolved.

Security Logs

Security-related logs and audit trails may be retained for up to 2 years to maintain system security and investigate potential fraud.

What Happens After Deletion

After your account is deleted:

  • You will no longer be able to access Xpend services
  • Your WhatsApp chat history with Xpend will remain (you can delete this manually)
  • You will not receive any further communications from us
  • If you wish to use Xpend again, you'll need to create a new account
  • Any retained data (due to legal requirements) will be automatically deleted when no longer required

Alternative Options

Before requesting complete deletion, consider these alternatives:

Temporary Deactivation

You can temporarily deactivate your account and reactivate it later. This preserves your data and transaction history.

Data Export

Request a copy of your data before deletion. This allows you to keep your transaction history for personal records.

Privacy Settings

Adjust your privacy settings to limit data collection while keeping your account active.

Support Contact

Contact our support team if you have concerns about specific data or usage that we can address.

Contact Information

For any questions about data deletion or privacy:

Privacy Team

Email: privacy@justxpend.ai
Response Time: Within 48 hours

For data deletion requests, privacy inquiries, and GDPR-related questions.

General Support

Email: support@justxpend.ai
WhatsApp: Available through the Xpend bot

For general account questions and technical support.

🔒 Security Reminder

Never share your account credentials, BVN, or other sensitive information in your deletion request email. We will only ask for verification details that you would normally provide to our service.